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FAQ

WELCOME

Welcome to our eco-conscious online shop!

We love creating personalized items through our ethical and sustainable manufacturing process of non-toxic dyes/inks, sustainable fibers, and our zero-waste design philosophy.

All of our products are completely original designs that are carefully handcrafted in our Florida studio using organic cotton pieces and recycled materials. All items are printed with eco-friendly dyes, ensuring that our products have a lower impact on the environment and are 100% safe to use.

Each season we concentrate on a different product category, we think it’s very important that our customers continue to appreciate our truly one of a kind pieces. Because of this, our collection is always new and ever changing.

*Please note all item colors will vary, depending on your computer monitor settings.

Should you have any questions, please feel free to contact us via the attached contact form or email us at: hello@wainushiao.com

PAYMENT

Payment is made at the time of purchase using direct checkout or PayPal. We sometimes offer coupon codes through social media, these must be applied correctly at the time of order. We cannot apply these discounts retroactively.

We cannot be responsible for custom duties or import tariffs, taxes, or fees (or additional delays caused by customs.) Buyers, please be aware that you “may” be required to pay these additional charges when the package reaches your country. You may wish to contact your local customs office for estimates of these charges and for further information.

SHIPPING

We try our best to ship items within 3-5 business days after payment has been received. Delivery usually takes between 7-10 business days depending on the location. If you’re in a hurry to get your item, select Priority or Express when you check out. We will rush your order and make sure you get your item(s) on time. All orders are shipped via USPS first class mail and include tracking info.

Please note that we’re not responsible for shipping delays or lost/stolen item(s) once package has shipped. If you would like insurance please request this before purchase.

*Please confirm that your address is correct before purchasing. Buyer is responsible for any shipping costs of returned and resent packages that are as a result of an incorrect checkout address. Tracking numbers are included in all products and you’ll receive an email confirmation when your order is shipped. If, by our fault, the item does not ship within 7 business days, we sincerely apologize, and will issue a coupon code for your inconvenience.
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*International orders will be shipped via USPS International First Class Mail.
It may take up to 2-9 weeks to arrive depending on the speed of custom control and your country’s postal service.

Please note that for certain international countries USPS tracking is not available once the package leaves the US.

The following is a list of countries where USPS tracking is available: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland

**If your country is not listed above, please contact us prior to purchase in order to add insurance to your package.
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*Shipping charge includes the cost of shipping + handling (packaging material)

REFUNDS AND EXCHANGES

Please contact us prior to purchase if there is anything you are unsure about.

Although we really hope you’ll love your item(s), if you are unsatisfied in any way, please contact us within 3 days of receiving your package. You will be fully refunded, excluding shipping costs, provided item(s) have not been used, washed, soiled, or damaged and is returned in the original packaging.

Return shipping costs are paid by the buyer. We do not take responsibility for lost/stolen or damaged packages that are shipped back to us.

*Custom orders can not be refunded, as they are specially made for you.

SECURE SHOPPING

We are committed to providing you with a 100% secure online shopping experience.

All information when in transit via the internet is encrypted to the highest standards (256bit SSL) to ensure confidentiality of sensitive data.

We do not have access to your credit card details at any point: all credit card details are captured by PayPal as a secure payment method.

PayPal helps keep your data as secure as possible-with automatic encryption for all of your sensitive information and email communications.

When you register or log in to PayPal, they confirm that your browser is running Secure Socket Layer 3.0 (SSL) or higher, which gives you the maximum possible protection.

All of your information is protected by SSL, with an encryption key length of 168 bits-the highest level commercially available.

87.2 Million people worldwide use PayPal, it is one of the easiest, safest and most convenient ways to shop online.

PRIVACY

You can rest assured that your personal information will never be rented, sold, or otherwise shared with any third party. Of course, this excludes the sharing of your shipping address with shipping providers UPS, FedEx, or USPS as this enables us to ship your product(s). This also excludes the transmitting of your credit card information (fully encrypted) to PayPal in order to process your payment. These are the only two exceptions since they are necessary for any online transaction to take place where a physical product is being sold. In addition, we will never include you on any email newsletter unless you have elected to receive it. Your privacy is 100% respected by us.

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